Terms & Conditions
Bookings taken for the Peak Season, 20 December to 14 January, are a minimum of 5 nights, unless there is gap that can be filled or otherwise agreed. Anniversary, Easter, Anzac, Queens Birthday and Labour weekend – a minimum booking of 3 nights is required, unless otherwise agreed. A minimum stay of 2 nights is required for weekend bookings throughout the year.
PLEASE NOTE: The heating for our onsite pool is turned off throughout the months of MAY, JUNE and JULY.
Deposits / Prepayment
A deposit of the first night accommodation value is required 14 days prior to arrival to confirm the reservation. For all public holidays and special events in the region the deposit is due 30 days prior to arrival. A receipt for the deposit processed will be forwarded with the reservation confirmation.
During busy periods a bond may be requested – guests with a nil balance and who look after the apartment will have the bond refunded upon check out.
Note: Cash payments are not accepted as we don’t have the facilities to hold them.
Please note all our apartments are self serviced, i.e. staff will not clean your room until your departure unless you have requested and paid for this service.
Upon arrival you will be supplied with a complimentary, start up pack until such time you can visit our local supermarket.
Payment of Accommodation Charges
Payment of remaining Accommodation Charges is required at time of Check In. All other charges incurred during your stay will be payable on your departure.
Each apartment has a maximum number of guests permitted to stay. Should you wish to have an extra person stay, this must be advised prior to arrival. A charge of $35.00 per additional person per night will be applied where consent is given by Belle Mer Management. Management reserves the right to refuse access to additional persons to an apartment.
One car space in our secure basement is allocated to each apartment for their use. Additional car parks may be available on occasion and will be allocated at the discretion of Belle Mer Management.
Cancellations and Refunds
For all reservations taken by phone where there is not sufficient time to communicate in writing prior to arrival an explanation of the Cancellation Policy of Belle Mer will be given verbally. For all reservations taken by e-mail a copy of the Cancellation Policy of Belle Mer will be forwarded with the reservation confirmation.
No of Days Prior to Arrival Cancellation Charge
Same day or no-show: 100% of booking
1-14 days: one night accommodations value
14+ days: no cancellation fee
No refunds are given if you decide to cut your holiday short unless we can on sell the apartment to another guest at the same Tariff
Credit card details (NOT DEBIT CARD) must be supplied for ALL bookings regardless of the method of payment for security reasons. Please ensure you have sufficient credit to process the deposit required, failure to have sufficient funds could result in cancellation. All credit card details will be kept secure and upon departure deleted from our system.
We reserve the right to change at any time our booking and cancellation policy. If you have any queries, please do not hesitate to contact us. Our objective is to make your stay here an enjoyable one.
Jennifer and Alistair